Smart AI Translator · AK Nexus
Support
Need help with a translation feature or encountered an issue? Contact AK Nexus and we will review your message.
1. Contact Support
Developer: AK Nexus
Email: aknexus94@gmail.com
2. What to Include
- App name: Smart AI Translator
- Your phone model and Android version
- Feature affected: Text, Voice, Camera, Conversation, Offline Phrases, or Floating Translator
- A short description of what happened and how to reproduce it
- An optional screenshot with private information hidden
3. Common Checks
- Voice translation: Check that microphone permission is enabled and the device's speech recognition service is available.
- Camera text: Grant camera permission and ensure text is visible and in focus.
- AI conversation: Check your internet connection; responses depend on the availability of Google's Gemini service.
- Floating translator: Verify display-over-other-apps and Accessibility permissions, and activate the floating feature when needed.
- Offline phrases: Verify the phrase content or language pack is available on your device.
4. Privacy and Safety
Do not email passwords, account credentials, private conversations, sensitive voice recordings, payment information, or unredacted personal documents. For privacy inquiries, contact us at the same email and see our Privacy Policy.
5. Responses
We aim to respond to support inquiries as soon as reasonably possible. Response times may vary.